Virtual Private Server Technical Support

24/7 UK Technical Support

When choosing a hosting solution you need to know that business continuity is assured. That's why all our virtual private servers are supported by a dedicated team of experts, available 24/7 to help with server infrastructure and hardware issues.

One of the many benefits of a Fasthosts virtual server is the unrestricted root access to install, modify, and configure your own applications. As you will be responsible for maintaining your server applications, an understanding of the technology is recommended. For less technical users the user-friendly Plesk control panel makes configuration and maintenance easy, enabling you to setup websites and applications quickly and easily. Plesk control panel

For general help and advice our technical support website also features knowledge base articles dealing with common virtual private server issues.

Your Own Personal Engineer

If your business doesn't have the skills or resources to fully manage your virtual private server, we’re on hand to help with our Personal Engineer Service. This service gives you access to a dedicated expert with a thorough understanding of both hardware and infrastructure issues, available to carry out custom application installations subject to review.

Our support team will work with you to provide an estimate of the costs involved in any work and the likely time period within which your personal engineer will be available to carry out the work involved.

Personal engineer support advice: £60+VAT per 30 mins