Fasthosts applies security measures
On Thursday 29 November, a number of Fasthosts customers had their Control Panel and FTP passwords automatically reset. Last month, Fasthosts wrote to all its customers to advise them that the company had discovered a network intrusion involving a Fasthosts server, and as a precautionary measure, recommended that all customers update their Control Panel, FTP and Email passwords.
Fasthosts was made aware on 29 November, that a very small number of customers who did not change their passwords had experienced a compromise to their FTP space. As a result, Fasthosts immediately implemented automatic password changes to every customer that did not change their Control Panel and FTP passwords as was previously recommended. Fasthosts will also change all unchanged email passwords automatically on Thursday 13 December. These affected customers will receive their new passwords by Royal Mail and have been informed of all these changes and what they are required to do.
Fasthosts has established procedures for dealing with any issues that could impact its customers, including promptly notifying its customers. A system-wide external security audit has removed the vulnerability that led to the recent network intrusion and enhanced the overall security appropriately.
Fasthosts considers that its practices and procedures are up to date, and represent good practice in continually protecting the security of its customer data, and the company remains fully confident in its ability to do so.
We apologise to those customers affected for any inconvenience caused during the issuing of new passwords. Fasthosts is fully confident that, in completing all remaining password changes as described, this will prevent any future disruption or concern. We thank customers for their understanding and cooperation.
