Call Sales (freephone): 0808 1686 777
Call Support: 0333 0142 700

Please note: We charge a non-refundable administration fee of 20 +VAT for each domain-release request. The process may take up to six working days because we need to give our customers a reasonable length of time to respond.

Domain Name Ownership Disputes

If our customer disputes your claim on the domain name, a member of our domains team will give you a link to the dispute policy of the relevant domain-name authority.

Domain name disputes must be settled between you, the third party and the domain-name authority; Fasthosts will have no further involvement.

Please note that if you owe fees to the third party, you must settle them first. We can only proceed if you've paid your fees and the domain is registered to you. Please check this via WHOIS

IMPORTANT You will need to provide proof that you own your domain name.

This can be:

  • A copy of the confirmation letter for your Nominet domain-name registration (for UK domains)


  • Proof of purchase (e.g. invoice) from your domain provider, along with a copy of your driver's licence or passport. If your domain name is registered to a company, we'll accept a utility bill that matches the registered address displayed on WHOIS.

Your request is more likely to succeed if you have all the relevant information.

Please note that Fasthosts can't help you:

  • Obtain a copy of website data
  • Regain control over the hosting of email or a website

This process will only help you regain control of your domain name registration.

The Domain Release Process

Complete release request

Complete a domain release request using the form below. We'll check to see if we can assist you, if we can assist we will then email you a domain release form tocomplete and return.


Complete form and email

Once you have recieved the form, please complete it and email it to us along with your proof of ownership.


We'll do the rest

Wait for us to contact the reseller. We'll do this over the course of 6 working days. Then, we'll release the domain name and contact you to confirm we've done it.

Domain Release Request

To send a request to our domain release team, please fill in this form and include as much detail as you can when specifying the reason.

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Fasthosts is the trading name of Fasthosts Internet Limited. Company registration No. 3656438. Registered in England and Wales.
VAT No. 720821857. Registered office: Discovery House, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom.
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