Customers and resellers of Fasthosts register thousands of domain names with us every single day. Occasionally, people who registered a domain through one of our resellers find themselves unable to contact them. If you would like to regain control of a domain, registered with Fasthosts through a
third-party, you've come to the right page.
Before starting our domain release process, please ensure you have tried every means of communication with the third-party in question. If you are still unable to contact them, follow the step by step guide below.
Please note: you will be charged a non-refundable administration fee of £20 +VAT for each domain release request.
Open a free Fasthosts domain name account
Sign up nowOpen your free Fasthosts domain name account now.
Your account will be activated and ready to use immediately.
(Skip this step if you already have an account with us)
Complete a domain release form
Complete and print the domain release form
If the domain name is registered to a company or organisation: Fill out and print the form, ensuring it is signed by a company director. Please attach a letter on company headed paper requesting the domain release and signed by the same company director.
If the domain name is registered to an individual: Simply complete, print and sign the form.
Return the domain release request form to us
Fax or post the completed form and accompanying letter to us, along with proof of ownership of the domain name.
Please understand that we need you to provide proof that you own the domain name. This can be either a copy of the original Nominet domain name registration confirmation letter (for UK domains), or proof of purchase (e.g. invoice) from the domain provider, received at the time of registration.
Fax:
0870 888 3760
+44 1452 304242 (international)
Post:
Domains team
Fasthosts Internet Ltd.
Discovery House
154 Southgate Street
Gloucester
GL1 2EX
Please ensure you have a full backup of your website & email, before returning your completed domain name release request to us.
Important - before you send the form to us:
Ensure that you have completed all required information on the domain release form
including details of your Fasthosts account - remember to include your proof of purchase.
We cannot start the release process until all necessary details have been received.
Once we have received your completed form and accompanying letter, we will contact the third-party (our customer) on your behalf. If they are able to release the domain name we will transfer it into your new Fasthosts account. The process may take up to 5 working days as we need to leave our customer reasonable time to respond.
Domain name ownership disputes
The third-party may dispute your claim to the domain name. If this happens, a member of our domains team will provide you with a link to the relevant domain name authority's dispute policy for you to follow. Domain name disputes must be settled between you, the third-party and the domain name authority; Fasthosts will have no further involvement.
