This is an opportunity to discover what real Fasthosts customers think of our products and services. Fasthosts are committed to being open and honest, that's why we share all the reviews.
Recently upgraded but was not advised that my contact list would be wiped out - lost all contacts!!! Also, can't configure my signature very well. Would like to set font size and colour. Otherwise a good service.
Sorry to hear that your contact list was wiped out, we do have a notice on the screen during the process that asks if you have backed up your email. If you use Outlook then backing up to a PST file allwos you to save contact details. Outlook 2010 also allows you to fully customise your email signature. The software is free with our Professional mailboxs. Please send me an email if you would like more information - email@example.com
I had a problem recently and rang and spoke to one of the Fasthost team who talked me through very patiently and helpfully. As you may have gathered I am not so used to working with the technology so this service was very much appreciated.
Hi Penelope, Thanks for a great review! JamesExchange Email
Email support can be haphazard at best, we have been a customer of fasthosts for 8 years now, and are happy with the services, just don't expect constructive responses from support. I always get the feeling they are firefighting rather than fixing!
Hi Richard, really pleased to hear you're happy with the services from us but of course disappointed to discover the support you've experienced has been poor. We'd love to be able to find out in more detail your feedback on the support from us. Could you email me, James Hay, at firstname.lastname@example.org with your comments. Many thanks, JamesExchange Email
Sometimes your customer service representatives done always understand the requirements. on the whole i do like dealing with you.
Thanks for taking the time to share your comments with us Jackie, Glad to hear you're happy with the service. Regards, JamesExchange Email
I wanted to make it clear in my response to a customer service inquiry, following a recent telephone call, that although I could have free email hosting through my current ISP, Sky, I have decided to stay with Fasthosts as I like the service provided.
John Richardsrating Exchange Email
Our services are so reliable that over 90% of our customers never need to contact us.
© 1999-2013 Fasthosts Internet ltd. All rights reserved.
Fasthosts is the trading name of Fasthosts Internet Limited. Company registration No. 3656438. Registered in England and Wales.
VAT No. 720821857. Registered office: Discovery House, 154 Southgate Street, Gloucester, GL1 2EX, United Kingdom.