Inspiring better business
Sep 13th

Recently upgraded but was not advised that my contact list would be wiped out - lost all contacts!!! Also, can't configure my signature very well. Would like to set font size and colour. Otherwise a good service.

Mike

rating

Hi Mike, Sorry to hear that your contact list was wiped out, we do have a notice on the screen during the process that asks if you have backed up your email. If you use Outlook then backing up to a PST file allwos you to save contact details. Outlook 2010 also allows you to fully customise your email signature. The software is free with our Professional mailboxs. Please send me an email if you would like more information - reviewsite@fasthosts.co.uk
Thanks,
James

Exchange Email
Jul 26th

I had a problem recently and rang and spoke to one of the Fasthost team who talked me through very patiently and helpfully. As you may have gathered I am not so used to working with the technology so this service was very much appreciated.

Penelope Benson

rating

Hi Penelope, Thanks for a great review! James

Exchange Email
Feb 1st

Email support can be haphazard at best, we have been a customer of fasthosts for 8 years now, and are happy with the services, just don't expect constructive responses from support. I always get the feeling they are firefighting rather than fixing!

Richard Bailey

rating

Hi Richard, really pleased to hear you're happy with the services from us but of course disappointed to discover the support you've experienced has been poor. We'd love to be able to find out in more detail your feedback on the support from us. Could you email me, James Hay, at reviewsite@fasthosts.co.uk with your comments. Many thanks, James

Exchange Email
May 17th

Sometimes your customer service representatives done always understand the requirements. on the whole i do like dealing with you.

Jackie Gerrard

rating

Thanks for taking the time to share your comments with us Jackie, Glad to hear you're happy with the service. Regards, James

Exchange Email
Aug 15th

I have been using Fasthosts for some years and have always been pleased and relieved to get help when problems arise.

kate - www.leadyouintotemptation.com

rating Exchange Email
Apr 23rd

I wanted to make it clear in my response to a customer service inquiry, following a recent telephone call, that although I could have free email hosting through my current ISP, Sky, I have decided to stay with Fasthosts as I like the service provided.

John Richards

rating Exchange Email
Exchange Email
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