Troubleshooting Webmail
Webmail is an advanced tool for accessing your email on the move, and has many of the features of a full email client, such as Outlook or Thunderbird.
Choose the relevant interface
Different web browsers have different features, and matching the interface with your web browser will ensure you have the best experience with Webmail.
- Internet Explorer 6 and above or FireFox 2.5 and above: Select the Advanced (IE/FF) option from the Interface drop down menu when logging into Webmail.
- Other modern browsers: Select the Simple (AJAX Browser) option from the Interface drop down menu when logging into Webmail.
- Other web browsers: If your web browser doesn't fall into the above categories, select the Basic (Any browser) option from the Interface drop down menu when logging into Webmail.
Some buttons don't appear to work when clicked
Your web browser will open some features of Webmail in a new window. Pop up blockers built in to the web browser may prohibit these windows from opening. You should ensure your web browser has popup blockers disabled, or that Webmail is added to your trusted sites list.
Webmail shows different sent items than my computer
This is covered in our article
Sent mail does not appear in Web mail.
Old emails are no longer available in Webmail
In order to make administration of your mailbox as easy as possible, Fasthosts will automatically clear email from your
Trash folder after seven days.
I cannot delete emails in webmail
This is covered in our article
Deleting emails from Webmail.
I cannot Log into Webmail on my Mobile Phone
Windows Mobile devices may not be able to log into the Webmail interface using the default browser. In this instance you could use another web browser on your mobile device
(Safari for example), or use the devices built in email client to connect to your mailbox.
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