Direct Push email is not working

You can start using Direct Push on your Windows Mobile 5 device by setting up ActiveSync.

ActiveSync is asking for a password

ActiveSync uses your standard mailbox password but a different username from the one you use to access your Exchange mailbox normally.

Example ActiveSync username: USER_123456

If you enter an incorrect username, you may not be warned that your username is invalid. Instead, you'll be asked to re-enter your password.

If you're certain that your password is correct, please check the ActiveSync username.

ActiveSync appears to work but I'm not receiving pushed email

• You can choose how often ActiveSync checks your email. Set the ActiveSync schedule to receive email "As items arrive", rather than at timed intervals.

• By default, Direct Push is active on your mobile device. However, check in your device's "Comms Manager" application (from the Start->Programs menu) to ensure that it is.

• Check that your device uses Windows Mobile 5 and is compatible with Direct Push. You can check your device against our list of devices compatible with push email.

Related articles

• Setting up Direct Push and ActiveSync.
• Devices compatible with push email.