Configuring spam filters

Adjusting your spam filters is easy through your Fasthosts control panel. Slight adjustments over time will allow you to customise your spam settings to exactly suit your needs.

Note: Spam filtering is only available with Advanced, or Exchange mailboxes.

Step 1: Log into your Fasthosts control panel and click Domains.

Step 2: Click the relevant domain.

Step 3: Click Email settings.

Step 4: Select the mailbox whose spam settings you want to change and click the Mailbox control panel button.

Quick tip: If you have enabled direct access you can skip steps 1-4 and access your mail settings at mcp.<yourdomainname.com> or mcp.livemail.co.uk.

Step 5: Click the Spam filtering tab.

Filter level

The filter level can be set anywhere between 1 (strongest setting) and 15 (weakest setting). We recomend a filter setting of around 5, however if you are still recieving spam you can always adjust the filter higher.

You have two options that you can take with spam. By default your spam filter is configured to make suspect emails as SPAM in the subject line. Once you are happy that legitimate email is not being incorrectly identified, you can change this to delete emails suspected as being spam.

Quick tip: We recommend you use filter level 5, at first, and set the filter to indicate if an email is spam in the subject line. This way, you can set your email software to move any emails with SPAM into your junk mail folder, enabling you to monitor the effectiveness of the spam filter.

Set the level you want and the action to take, then click Save changes

Setting your spam whitelist

Any email sent from addresses in your whitelist will be delievered to you and will pass through your spam filters.

In the middle of the page is the Don't apply spam rules to email received from these addresses text-box.

To add an individual email address, enter it into the text-box and click the Add button.

To treat all email from a domain name as legitimate, enter an asterisk, followed immediately by the domain name - e.g. domainname.co.uk - then click Add.

Click the Save changes button to confirm your new whitelist.

Important: All email from the addresses/domains on your whitelist will reach your inbox.

Setting your spam blacklist

Any email sent from addresses in your blocklist will be deleted by your spam filters, regardless of content or filter level.

Near the foot of the page is the Treat all email recieved from these addresses as spam text-box.

To add an individual email address, enter it into the text-box and click the Add button.

To treat all email from a domain name as spam, enter an asterisk, followed immediately by the domain name - e.g. domainname.co.uk - then click Add.

Click the Save changes button to confirm your new blacklist.

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