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100% satisfaction guaranteed
The 30-day money back guarantee gives you complete peace of mind. If you're not fully satisfied, let us know within 30 days for a full refund. Terms apply
Our web hosting and email hosting products are guaranteed to give 100% satisfaction in every way. If you feel the product and/or service doesn't meet your requirements, let us know within 30 days and we'll refund you the full amount, minus any domain registration fees.
- Step 1
Login to your Fasthosts control panel and go to your 'Package List' page.
Click to enlarge > - Step 2
Select the package you wish to cancel under the 30-day money back guarantee and click the 'Request Cancelation' button.
Click to enlarge > - Step 3
Complete the simple form and press the 'Submit' button.
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Once you have submitted your details, a member of the
Fasthosts customer support team will call you to finalise the process.FAQs
+How do I claim a refund under the 30-day money back guarantee?Follow the simple 3-step process outlined above. Once you have submitted your details, a member of the Fasthosts customer support team will get in touch with you within two working days to complete the process.+How long will it take to get my money back?We aim to refund all money within 3 working days once we receive the original request.+Why do you not refund domain names?All domain name registrations are provided by third parties and are purchased on your behalf. After your refund is provided, for your web and email hosting, you will still own any domain names you've registered.+Do you refund setup fees?Yes. We refund the full purchase amount excluding domain registration fees.
The full 30 day money back guarantee terms and conditions can be viewed here.
- Step 1