http://www.fasthosts.co.uk/support/ Fri, 30 Jul 2010 07:30:00 +0100 Fasthosts system status updates. http://www.fasthosts.co.uk/ en Wed, 28 Jul 2010 10:13:32 +0100 We briefly experienced an issue with customers logging in to their control panels. Our engineers have resolved this issue and are continuing to investigate the causes. In the meantime we will continue to monitor the situation.<br /><br />This issue is now resolved. <br />Status of this entry is Closed Tue, 27 Jul 2010 22:25:38 +0100 Websites hosted on 213.171.218.121 may be intermittently unavailable.<br /><br />Engineers are investigating.<br /><br />This issue is now resolved. <br />Status of this entry is Closed Tue, 27 Jul 2010 18:47:45 +0100 Websites hosted on 213.171.218.121 would have been intermittently unavailable between 18:30 and 18:45.<br /><br />This has now been resolved.<br /><br />19:50 - This issue has reoccured, websites again would have been intermittently unavailable between 19:40 and 19:50. <br />Status of this entry is Closed Mon, 26 Jul 2010 10:33:22 +0100 Sites on Windows web server 213.171.218.34 may currently be unavailable.<br /><br />Engineers are investigating.<br /><br />21:50 - This has now been resolved. <br />Status of this entry is Closed Sat, 24 Jul 2010 16:37:57 +0100 Sites on Windows web server 213.171.218.57 will currently be unavailable.<br /><br />Engineers are investigating.<br /><br />16:40 - This issue was resolved. <br />Status of this entry is Closed Tue, 20 Jul 2010 13:52:24 +0100 We are currently investigating an issue with our telephone lines. Customers may find they are unable to speak to an agent or experience poor line quality. Our engineers are working to resolve the problem as soon as possible. <br /><br />We would like to remind our customers that they are still able to create support requests through the “contact us” section of the support site as usual.<br /><br />This issue has been resolved, and phone lines have now been stable for 4 hours. <br />Status of this entry is Closed Mon, 19 Jul 2010 20:15:30 +0100 Changes to MatrixStats are currently resulting in errors for all customers.<br /><br />Our engineers are currently investigating, and we will update this status entry as soon as more information becomes available.<br /><br />UPDATE :<br />MatrixStats will be unavailable for a short time while engineers perform maintenance on this service.<br /><br />Services will be restored as soon as possible<br /><br />UPDATE : This issue has now been resolved. <br />Status of this entry is Closed Mon, 19 Jul 2010 12:15:29 +0100 The Customer Control Panel may be intermittently unavailable or display an error for short periods of time. If you are experiencing this issue please allow a few minutes and re-try, at which point you should be able to access your Control Panel as normal.<br /><br />This issue is due to maintenance and may persist throughout the course of the day.<br /><br />We apologise for any inconvenience caused.<br /><br />UPDATE: This issue is now resolved. <br />Status of this entry is Closed Sat, 10 Jul 2010 16:58:43 +0100 Websites hosted on 213.171.218.121 would have been unavailable for around 20 minutes.<br /><br />This has now been resolved. <br />Status of this entry is Closed Sat, 10 Jul 2010 04:30:56 +0100 Sites hosted on the Linux server with IP address 213.171.218.166 may currently be unavailable.<br /><br />Our engineers are investigating.<br /><br />05:44 This issue is now resolved <br />Status of this entry is Closed