24/7 customer support

Because Fasthosts services are reliable and easy to use, the vast majority of our customers never need to contact us regarding technical issues. If you do need assistance, our experts are on hand 24 hours a day, 365 days a year. Support is available 24/7 by phone, as well as via email and live chat, and you can easily create, monitor and track your support tickets at any time, just by logging in.

Our support teams

Whichever Fasthosts services you use, our experts are ready with the knowledge and skills you need. For dedicated and cloud server customers, we offer specialised UK-based support to ensure any issues you may have with your server are quickly resolved. If you need help managing your project or moving to a Fasthosts server, our Professional Services team can also provide in-depth guidance. And for Fasthosts resellers, our dedicated reseller support agents are available around the clock.

Fasthosts Control Panel

With our award-winning Control Panel, you stay 100% in control of your Fasthosts services. Just log in whenever you need to via our website. From here it’s simple to manage your sites, domain names, email mailboxes and servers, as well as your account details. You also have options to add additional domains, services and extras to your package, giving you direct access to the resources you need to shape your projects.


Comprehensive online help

We provide detailed coverage of help topics with around 700 knowledge base articles and 30 downloadable guides. New products are always fully supported with documentation at launch, and we’re constantly reviewing help content based on customer feedback. Our Domain Health Reporter can diagnose issues with your domain, and our System Status page keeps you informed of any known issues or planned maintenance. Because of all this, over 90% of customers find the help they need, without contacting us.