The Role

This is a full-time, shift-rota based position, which comes with a competitive salary, lucrative bonus scheme, generous benefits and an uncapped earning potential.

Situated in a fun, fast-paced and extremely friendly office environment, we provide 24/7 multi-channel technical and user support to our customers via Phone, Email, Chat and Social Media. We work to a number of clearly defined performance targets designed to support our goal of delighting our customers. Successful candidates are placed onto a three month development program, giving them the required skills to support our customers.

Ongoing training and development underpins everything we do, so we especially look for individuals who love to learn and who want to become ‘experts’.

Skills and experience

Essential:

Excellent written and verbal communication skills
Strong problem solving and analytical skills.
Ability to learn under pressure in a fast paced environment
Self-motivated with the desire to succeed.

Desirable:

Previous experience in a call centre / customer service environment
Experience and confidence in handling difficult customers
Experience / exposure to a range of hosting technologies and their operating systems.

We offer you:

25 days annual leave
Generous training opportunities tailored to your career goals
Opportunities to visit the best industry conferences across Europe
Free parking close to our offices in a vibrant city centre location
Contributory pension scheme, Health care, Cycle to work scheme & other benefits
Free soft drinks, fruit and computer games available in our break rooms.
Excellent coffee!
Great social activities: summer and Christmas parties, fitness groups, running teams, and many more.

Take the first step in working for Fasthosts

Apply now

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