Prior to joining Fasthosts, I spent five years working with a couple of local IT businesses. I started out as a first-line technical support agent for both customers and internal departments, and then later joined an IT and office supplies company as an IT Manager, where I worked for about three years.
What were your first few weeks like with Fasthosts?
I remember looking through the local paper and seeing an advert for Fasthosts and being attracted to it as a local company that seemed to have a national and ‘big company’ outlook on things. When I joined, I received four weeks of comprehensive training to learn all about the company’s products and services, so I was confident when I first hit the phones. I remember being fortunate enough to sit next to one of the founding members of the business, our lead application architect. I learnt so much from him! Another highlight for me was being given the opportunity to visit our data centre and learn how to build servers – a job that’s usually only for second-line engineers.
I have visited both the Philippines and the U.S. during this time to deliver some key training projects
How has your career developed with us?
After working in first-line technical support for a year and half, I was promoted to the role of technical trainer. I think my ability to help others, as well as my passion for learning, was spotted by one of the Directors and I was given the opportunity. During my time as technical trainer I helped the organisation set up a brand new learning and development function. In 2015 I was promoted to senior training officer where I use my skills and knowledge to help people from all areas of the organisation.
What motivates you to further your career with Fasthosts?
In the last couple of years, the thing that’s motivated me more than anything is that I’m so trusted. I have visited both the Philippines and the U.S. during this time to deliver key training projects. What keeps me here? That’s easy: I feel valued in my job every day.
Is there anything else you think might be of interest to new starters?
This is a company that values staff. My manager gives me a lot of autonomy and freedom. She encourages me to regularly work outside of my comfort zone and to try new things. And whilst I have a lot of autonomy, I also know that she is always there to support me and help me when I face challenges.
"As a Linux systems engineer we're given problems and expected to come up with solutions to those problems."