Professional Services

Our dedicated experts are here to go above and beyond your server management requirements.

Get more out of your server investment

Our highly experienced support engineers are here to provide you with a bespoke, cost effective server management service. Sit back and let us do all the hard work for you.

Call us on 0333 0142 700

How we can help

Launch your new project

Tasks such as installation and configuration of various server-side scripting languages as well as content management systems takes time and experience. Rather than having to do this yourself, why not get us to do it for you?

Migrate your project

Your webserver may have outgrown your existing server or hosting environment and it may be time to move the content across to a new platform. This is where we can help you do the move and prevent any down time.

Upgrade your project

The web is always changing and you may require new features. Web based attacks are becoming more prevalent and one important line of defence is up-to-date web server software. We are more than ready to help you out.

Dedicated support engineers

Our highly qualified, experienced and friendly UK staff understand the challenges you encounter and are available 24/7. They are there to help customers accelerate time to revenue and reduce unrecoverable costs.

Professional Services examples

Years of experience supporting thousands of installs has created depth of knowledge across multiple platforms and sectors, including web hosting, eCommerce, SaaS, Email, ERP, accounting, media, gaming.

Tier 1
Tier 2
Tier 3
Tier 4

Tier 1

If you have lost your administrator/root password there is no need to worry; we are able to fix this for you. Or if your server behaves in an unexpected way, and the root cause falls outside our inclusive support, we can investigate log files for you to point out what may be wrong. We can also help you with things such as adding whitelists or the installation of any additional PHP modules you might need (for example mcrypt), and make other Control Panel changes. Furthermore, we can make minor tweaks to your server configuration to ensure tip-top performance. Other jobs we can do for you include; clearing old log files, removing old kernels or the safe removal of unwanted software in order to claim back free disk space on your servers.

Tier 2

In Tier 2 we can install and configure common software such as Apache, PHP and MySQL. We are also able to install SSL capability. Other work we can do for you includes the installation of features such as cPanel, Plesk and MailEnable. To get you going we will do an initial setup, such as creating your first subscription and adding a valid hostname but under this tier file transfer or migration is not included. Tier 2 can also include the replacement of a faulty disk + caddy or to increase storage space through the creation of LVM Extensions. We are also able to install and configure ClamAV/MalDet to provide you daily email reports. As part of IT Operational tasks, if technically possible, we are able to restore a mailbox or web content on shared platforms.

Tier 3

In the unlikely event that something goes wrong, such as lost disk partitions, we can try a “Testdisk” restore for you (although there is no guarantee of success) we will apply our knowledge and experience and it is in many cases worth the effort. Tier 3 can also include the initial setup of a machine without using cPanel or Plesk (Apache, IIS, PHP, MySQL, ftp, DNS settings, hostname and rDNS). For more complex software, installation can be quoted on a per-item basis part of our Tier 4 option.

Tier 4

There are always certain projects that have very specific needs and require a tailored approach. This is why Fasthosts has created a fourth tier for bespoke services. In this flexible tier we discuss and agree what needs to be done upfront, when this can be completed by and the price you pay. The result - professionalism, certainty and peace of mind.

Speak to one of our technical support engineers today

Call us on 0333 0142 700

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