Get in touch

How would you like to contact us?

  • Send us an email
  • Call us on 0808 1686 777

Our goal? 100% satisfaction for you

The only person who really knows if you have what you need is you. The money back guarantee from Fasthosts means you can tell us within 30 days if you are not completely satisfied with your web hosting or email hosting product. We’ll refund everything you paid, minus any domain registration fees (we can’t refund those because they are charged by third parties, but the domain will still be yours – see terms and conditions).

How it works

Step 1

Login to your Fasthosts control panel and go to 'Package List'.

Step 2

Select the package you wish to cancel under the 30-day money back guarantee and click 'Claim'.

Step 3

Complete the simple form and press 'Submit'.

Money back guarantee step 1
Money back guarantee step 2
Money back guarantee step 3

Step 4

A member of the Fasthosts customer support team will call you within two working days to finalise the process – and we aim to refund all money within three working days of your original request.

The full 30 day money back guarantee terms and conditions can be viewed here.