We asked our product management team to talk about the work they've been involved with in each of their areas.

Our product managers look after each of our products, making sure they’re the best they can be. They’re responsible for making sure that changes, updates and launches go smoothly and take everything into account. You can find out more about what each of them have been working on recently below.

Justin Bateman

I manage our Website Builder and Ecommerce Website Builder products, Standard and Exchange Email services, and Listing Coach.

We let our customers know back in June that we were to begin upgrading their email to Microsoft Exchange 2019. If you're currently using Exchange 2010, we will be moving all your mailboxes to new and improved hardware at no additional cost. Migrations have been taking place for the past few months and we are on track to have completed all of these by the end of February next year. We'll take care of all aspects of the migration, and most customers won't need to do anything on their end.

Along with this, you can now upgrade to the latest version of the Outlook client, which is available for you to download from within your control panel. If you are using Outlook 2010 or earlier then you can download Outlook 2019 and start using it immediately.

Improvements to the anti-spam systems of our email products have also been made. Following a comprehensive review, we have now added more IP addresses to our email blacklists to help prevent known spam from reaching your inbox.

We've also been working on updates to Website Builder, including better support for mobile editing, updated look and feel, and more. Look out for our upcoming blog post for a full rundown of all the changes.

Sam Clarke

I oversee our server-based products, including Dedicated Servers, Virtual Private Servers, Bare Metal Servers and, notably, our new Cloud Backup service.

Cloud Backup provides a flexible backup solution, and lets you create a backup of any device, whether it's a mobile phone or a full server. It gives you full control over what you'd like to back up and how often you want it to happen. Powered by Acronis, it keeps your data secure with AES 256-bit encryption and SSL encryption in transit.

In the last few months, we've invested further in our infrastructure by introducing more hardware. To improve our customers' experience with more powerful hosting solutions, we've added a new range of servers to our Virtual Private Servers and Dedicated Server products. These machines contain the latest hardware, with 2nd Gen Intel Xeon Scalable processors and NVMe SSDs making these services more powerful and efficient than ever.

Rob Jackson

I take care of our WordPress Hosting product, as well as Web Hosting and our domain name services. Behind the scenes, we've been making updates to our infrastructure. We worked with industry experts who verified that our proposed solutions would deliver performance improvements.

As a result, we updated our backend storage software, bringing it in line with best practice. We also added more storage nodes to reduce load on the existing stack, and removed a layer of complexity from our web server infrastructure, leading to quicker communication between storage and server for a more streamlined experience.

These changes have made a great impact on our overall page load times. In our controlled tests, the page load time has decreased by around 30–40% on average, and we will continue to optimise in our efforts to deliver our customers a truly outstanding experience.

We've also upgraded all of our older Windows hosting servers to Windows 2019, bolstering stability and security, as well as making it easier for us to apply updates behind the scenes without downtime.

As a final point, we now support PHP 7.3 on all of our shared hosting servers – if you would like to update to this version. We will also continue to support both PHP 7.1 and PHP 7.2 if you would prefer to remain on an older version.

Our product managers are constantly working hard on updates to our systems and products, and we hope to bring out these updates quarterly. Keep an eye on our blog to stay up-to-date with what’s going on at Fasthosts.