Less than 10% of our customers need to contact us about technical issues. That's because our services are reliable and easy to use. But, if you do need help, rest assured we have experts on hand 24/7/365.
Step 1
Check for known issues
You can find details of known support issues on the system status page of the control panel. Check the page to see if we're already working on your issue.
Step 2
Search for an answer online
You might find the answer to your question in one of our articles or guides. Over 90% of customers who visit our support site find an answer here.
Personal or business usersFor customers who have purchased our services for their own home or business needs.
Step 3
Contact us
You can contact us through your support site or by phone 24 hours a day 365 days a year.
Please note: If you contact us by phone, please have your account number and a valid support code available, so we can authenticate you against your account.
