Get help from
our experts, 24/7

Our team of experts are ready with helpful answers whenever you need them. Regardless of what time you’re working, we’ve got you covered.

Our online support site is packed with helpful tools and resources from the Fasthosts support team, to help you make the most of your products.

Visit support site

How we can help?

Check for known issues

You can find details of known support issues on the System Status Page of the Control Panel. Here you can also check to see if we’re already working on your issue.

Fasthosts Resellers

If you’re a Fasthosts Reseller, we have a designated support site just for you. This gives anyone who resells our services their very own control panel.

Explore help articles and guides

Got a question? You might find the answer in one of our articles or guides. Over 90% of customers who visit our support site find what they’re looking for here.

Live chat

Our sales and support team are here to answer any queries you might have, but can’t find answers for. Chat to them for info on products, features, pricing and more.

Submit and track support tickets

We’ve created a seamless support experience that makes it easy for you to create, monitor and update any support tickets from your Support Hub. Click for more.

Call us

Call our award-winning support team 24/7 on 0333 0142 700. Please have your account number and a valid support code available, so we can quickly authenticate you.

Support guides

Signing into my account

Get guidance on how to log in to the Fasthosts Control Panel and what you can do once you’re there.

Upgrading my VPS

Learn how to upgrade your VPS in a few simple steps. It’s quick and easy to do with our guide.

Transferring domains to Fasthosts

We’ll take you through how to transfer your domain to us, without any hassle or overcomplicated steps.

Adding a mailbox to my WordPress package

Take a look at how you can add a mailbox to your WordPress package in as little as 5 minutes.

Changing a domain’s nameservers

In just a few minutes, you can change your domain’s name server through your control panel.

Set up Email on your computer, phone or tablet

Use our guide to set up email on whatever device suits you – whether that’s a computer, phone or tablet.