How we can help

Check for known issues

You can find details of known support issues on the system status page of the control panel. Check the page to see if we’re already working on your issue.

CHECK SYSTEM STATUS

Fasthosts Resellers

We have a designated support site for customers who resell Fasthosts services through their own reseller control panel.

VISIT RESELLER SUPPORT SITE

Explore help articles and guides

You might find the answer to your question in one of our articles or guides. Over 90% of customers who visit our support site find an answer here. Our help resources provide support for customers who have purchased services for both personal and business projects.

SEARCH OUR KNOWLEDGE BASE

Live chat

Chat with our sales & support team for quick answers on product features, pricing and more.

CHAT NOW

Submit and track support tickets

We’ve created a seamless support experience that makes it easy for you to create, monitor and update any support tickets from your Support Hub. Simply click below for more information.

VISIT SUPPORT HUB

Call us

Call our award-winning support team 24/7 on 0333 0142 700. If you contact us by phone, please have your account number and a valid support code available, so we can quickly authenticate you against your account.

GENERATE SUPPORT CODE

Support Guides

Signing in to my account
Upgrading my VPS
Transferring domains to Fasthosts
Adding a mailbox
to my WordPress package
Changing a domain’s
nameservers
Set up Email on your computer,
phone or tablet