Customer support – You’re our priority 24/7

Less than 10% of our customers need to contact us about technical issues. That's because our services are reliable and easy to use. But, if you do need help, rest assured we have experts on hand 24/7/365.

Step 1

Check for known issues

You can find details of known support issues on the system status page of the control panel. Check the page to see if we're already working on your issue.

Click here to see your system status

Step 2

Search for an answer online

You might find the answer to your question in one of our articles or guides. Over 90% of customers who visit our support site find an answer here.

Personal or business users

For customers who have purchased our services for their own home or business needs.

Go to your support site

Step 3

You can contact us through your support site or by phone 24 hours a day 365 days a year.

+44 (0)333 0142 700

Please note: If you contact us by phone, please have your account number and a valid support code available, so we can authenticate you against your account.

Fasthosts Resellers

For customers who resell Fasthosts services through their own reseller control panel

Go to your reseller support site