Frequently asked questions
Questions about Ecommerce Website Builder? Our FAQs provide answers to the most common queries. You can also contact our expert support team at any time.
Do I need technical knowledge to create an online store with Ecommerce Website Builder?
Ecommerce Website Builder is a great way for people with no technical knowledge to create an online store. Choose from a wide range of ecommerce website templates and customise them with drag-and-drop functionality. It’s easy to add product details, upload photos and set up payment and shipping options with no designers or developers required.
How do I get started with my online store?
Simply choose the package that’s right for you, watch the intro video and then start setting up your online store by choosing from a range of ecommerce website templates. You’re then ready to start adding products to your online shop. For more hints and tips we have assembled a range of videos and knowledge base articles that will guide you through the designing of your online store.
What can I sell with Ecommerce Website Builder?
You can use your online store to sell whatever you like. You can sell clothes online, or flowers or food. It’s easy to set up variations of products as well so customers can select colours, sizes or quantities. If you have a lot of products you can even import the product data as a list.
Is it easy to add products to my online store?
It’s a simple process to add new products to your ecommerce website. Just add a description and price, upload a picture and publish. You can choose to add more advanced features if you wish, but getting started is easy.
Can I sell downloadable products with Ecommerce Website Builder?
Downloadable products can be sold in the Business and Complete packages. This allows you to sell eBooks, photographs, computer games, music, etc. For most file formats you can offer a preview of the file that you’re selling. For example, a chapter of an eBook or 30 seconds of an audio file.
What payment methods does Ecommerce Website Builder accept?
Ecommerce Website Builder accepts payment through all the major payment vendors such as PayPal and Sage Pay so you can be sure that each payment is safe and secure. You can easily define payment methods for your online store, and set restrictions based on order values, order location, etc. You can also add fees that are incurred based on these restrictions.
What are my options for shipping?
You can customise your shipping to your business strategy. You can offer free delivery for all products, or free delivery for orders over a specified value, or customise delivery fees based on certain logistic costs. You can charge different shipping fees based on size, or weight or value of products, or change the cost of delivery for international customers.
How do I promote my online store?
Ecommerce Website Builder comes with built-in apps like SEO Cockpit that help you optimise your online store for visibility on search engines. SEO Cockpit analyses your online store and suggests ways you can improve your search rankings.
How can I track the analytics of my online store?
Ecommerce Website Builder comes with analytics tools like etracker and Google Analytics that help you measure the views, transactions and behaviour of your ecommerce website.
How can I guarantee the security of my online store?
The checkout and payment process is secured by an SSL certificate. This shows customers that any data exchanged is encrypted and processed safely.
How do I add email to my online store?
All packages come with business-class email and up to 100 2GB mailboxes included. If you want a higher spec email solution for your online store consider our Microsoft Hosted Exchange email package.
Will my ecommerce website work on smartphones?
All of the customisable ecommerce website templates automatically adapt when viewed on any device. So your online store will look great when viewed on a mobile, tablet or desktop. You can also make changes to your online store from your smartphone or tablet.