Specific Conditions for Use of Artificial Intelligence (AI) Services

Last updated 15 October, 2026

Definitions

All capitalised terms are defined in the Fasthosts General Terms and Conditions unless otherwise stated in these Specific Conditions.

  1. Scope, Service Description

    1. These Specific Conditions apply in addition to the Fasthosts General Terms and Conditions, both for the use of AI systems (Software-as-a-Service) and for the provision of access to AI models and their API interfaces (Platform-as-a-Service), hereinafter collectively referred to as AI Services.
    2. We will provide You with the AI Services specified in the ordering process or service description. The AI Services process the inputs provided by the You (Input) to generate and produce the corresponding results (Output) by means of automated processes.
    3. You acknowledge that the AI Services are based on statistical patterns and probabilities. Due to this mode of operation, the Output may be erroneous, misleading, incomplete, or inappropriate. Accuracy, completeness, legality, originality, or suitability of the Output cannot be guaranteed.
    4. You are obligated to independently and responsibly verify each generated Output for its suitability for the specific intended use before using, publishing, or relying on it as a basis for research, business or legal decisions.
    5. You must not use AI Output in high-risk or sensitive contexts without appropriate review. You must not use our AI Services for medical, legal, financial, or other professional advice. The same applies to safety-critical applications. Any Output on these topics is for informational purposes only and does not substitute consultation with qualified professionals and subject-matter experts.
    6. You acknowledge that the underlying AI models of the AI Services or the underlying AI systems may originate from third-party providers. You are obligated to observe and comply with the respective terms of use of the third-party provider(s) (available here). In the event of a breach of these third-party terms by You, We are entitled to terminate the provision of services with immediate effect.
    7. The customer further accepts that, when integrating AI models provided by the customer or third parties, the AI output, as specified in the service description, is not solely for informational purposes but may be directly used to execute actions without further review by the customer. Even in this case, the customer cannot rely on the AI services without appropriate verification. This appropriate verification extends to the tasks assigned to the AI model and the scope of its granted permissions, which the customer is responsible for defining and monitoring before execution.

  2. Requirements for Your Input and Rights of Use

    1. You undertake to ensure that the Input entered, uploaded, or transmitted into the AI Services does not violate applicable laws. Reference is made to the General Terms and Conditions in this regard.
    2. You undertake to use the AI Services and the generated Output exclusively in accordance with these Special Conditions, the General Terms and Conditions, applicable law (including copyright and trademark law), and regulatory requirements. The use of the AI Services to create, distribute or publish, or use illegal, discriminatory, defamatory, harmful to minors, or otherwise impermissible content is prohibited.
    3. All intellectual property ownership and usage rights to the Input provided by You remain with You. Input and Output data may be used by Us exclusively for the technical processing and provision of the AI Services to You for the purposes of ensuring technical security, error correction, and abuse of the AI Services prevention. We do not use the Input and Output data for, further development, training, or retraining of the underlying AI model or other models. The above commitments do not apply to functions where the customer integrates its own or third-party AI models in accordance with the service description. The customer is solely responsible for the transmission and processing of input and output data outside of Fasthosts's area of responsibility and must comply with the respective terms and conditions of the AI-Model.
    4. In order to ensure the stability, security, and availability of the AI Services for all of our customers, We are entitled to technically limit the number of permissible Inputs per unit of time to an appropriate extent ("Rate Limiting").
    5. The AI Services are intended for interactive use by a natural person, unless expressly provided otherwise in the service description. Inputs shall be entered directly by the human user, in particular via keyboard, voice input, eye tracking or comparable assistive technologies. The reference framework for use in accordance with the intended purpose shall be the input and request volume that a natural person can physically generate themselves using the respective input method within an ordinary working day.
    6. Misuse shall be deemed to exist in particular where the Customer exceeds the framework set out in Section 2.5 (for example, by the mass insertion of pre-prepared or externally generated content, automated or repetitive queries, parallel sessions across multiple devices, script-, macro- or software-controlled use including RPA tools, as well as feeding AI output directly back as new input), uses the AI Services other than as intended for the Customer's own purposes (in particular by reselling the AI Services or access thereto to third parties, otherwise making them available to third parties for consideration or free of charge, disclosing account access credentials, or permitting third parties to access the account), circumvents the technical limitation under Section 2.4, or uses multiple accounts to circumvent measures.
    7. No misuse occurs as long as the customer uses the AI services in a manner expressly provided for in the service description, in particular through the integration of the customer's own or third-party AI models and the associated automated processing. However, the use of the provided interfaces (APIs/MCP servers) must not be in a way that jeopardizes the integrity, security, or availability of the Fasthosts infrastructure (e.g., through systematic overloading, unauthorized security checks, or the deliberate circumvention of technical safeguards). The remaining provisions of Section 2.6 remain unaffected, in particular the circumvention of technical limitations as defined in Section 2.4, the use of multiple accounts, and the granting of access to third parties. The use of an AI model connected by the customer that acts on their behalf using their access data or authorization does not constitute granting access or permitting account access for third parties within the meaning of Section 2.6.
    8. Where a violation has been established, such measures may be applied permanently. The right of either party to terminate the contract for cause in accordance with the General Terms and Conditions remains unaffected. Prior to taking any measure, Fasthosts shall inform the Customer and give them the opportunity to comment, provided that this is possible and not detrimental to remedying the violation. Where there is a reasonable suspicion of misuse, Fasthosts shall be entitled, in compliance with the principle of proportionality, to take provisional and reversible measures, in particular further throttling, the temporary switch to a less powerful AI model (downgrade) or the temporary suspension of access.

  3. Changes to AI Models and Components

    1. We reserve the right to shut down, discontinue, modify, or replace the underlying models/components in the AI Services or parts thereof at any time with reasonable notice to You, insofar as this is deemed necessary by Us for technical, economic, legal, or regulatory reasons.

  4. Use of Third-Party Image Content

    1. For certain SaaS AI Services, generated Outputs may contain content from third-party image databases (Unsplash). Unless otherwise indicated, We hereby grant You a non-exclusive, royalty free, worldwide license to use this image content as an integral part of the generated Output (e.g., within the created website) in accordance with the terms of this agreement.
    2. The use of this image content is additionally subject to the respective license terms of the third-party provider (https://unsplash.com/license), which You are obligated to comply with. You are prohibited from extracting the image content in isolation from the Output, downloading it, and/or reselling or distributing it as independent image content (e.g., to build a similar or competing service, or as a stock photo).
    3. We do not provide any warranty or guarantee and therefore cannot accept any liability that the image content is free from third-party rights (in particular copyright, trademark rights, or personality rights of depicted persons). Within the scope of Your verification obligation pursuant to clause 1.4, You alone are responsible for checking, prior to publication of the Output, whether the specific use of the image content requires additional clearance or licensing of third-party rights.
    4. You shall indemnify Us on first demand against all third-party claims arising from an unauthorized or unlawful use of the image content by You (e.g., breach of license terms or third-party rights after publication).

  5. Liability and Indemnification

    1. We are not liable for damages arising from Your reliance on the accuracy of the Output, in accordance with clause 1.3.
    2. You shall indemnify Us on first demand against all third-party claims (including reasonable costs of legal defense) asserted against Fasthosts due to a breach by You of these Specific Conditions, applicable law, the General Terms and Conditions, or due to the unlawful use of the generated Output by You.
    3. The customer acknowledges that actions triggered by an AI model connected by them in accordance with the service description, using their access data or authorization, are considered actions of the customer. This also applies if the action is performed unintentionally, erroneously, or contrary to the customer's intention by the AI model.
    4. Since the possibility of erroneous or unintentional actions, as described in sections 1.3 and 1.7 of these terms and conditions, is inherent to the contractual nature of the AI services, Fasthosts is not liable for damages resulting from an action performed by a connected AI model that the customer did not intend, or not in that form. The customer specifically acknowledges that, depending on the product affected, such actions may have significant or irreversible consequences, such as the modification or deletion of domains, DNS entries, certificates, hosting configurations, or server instances. It is the customer's sole responsibility to align the scope of permissions granted to the AI model with the risk associated with the respective action.
    5. The customer shall indemnify Fasthosts against all third-party claims (including reasonable costs of legal defense) asserted against Fasthosts as a result of an action triggered by a connected AI model, upon first demand.
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