Website Builder Terms and Conditions

The following Service Specific Terms and Conditions for the Website Builder ('Service') apply in addition to the General Terms and Conditions (which includes any other relevant Service Specific Terms and Conditions), our Privacy Policy and Acceptable Use Policy. In the event of any conflict, these Service Specific Terms shall prevail.

In these Service Specific Terms and Conditions, you will be referred to as 'you', 'your' or similar words or phrases. Fasthosts Internet Limited shall be referred to as 'we' 'us' or similar words or phrases.

Any reference to 'Applicable Law' means (a) any law, legislation, code, regulation, byelaw or subordinate legislation in force from time to time to which a party is subject and/or in any jurisdiction that the services are provided to, or in respect of or any applicable direction, policy, rule or order that is binding on a party and that is made or given by any regulatory body having jurisdiction over a party or any of that party's assets, resources or business.

  1. General

    1. The Website Builder is a service where you can access our website templates and tools to build and customise your website to suit your requirements. There are different packages of Website Builder to choose from, as set out on our website, each known as a 'Package'.
    2. Once your website is completed and live ('Your Website'), you take control of Your Website and may make adjustments to it within the scope of your Package.
    3. Any new features or tools added to the current Packages will be subject to these Service Specific Terms and Conditions.
    4. The Service has a range of functionalities and features, depending on which Package you purchase. To the extent permitted by law, we reserve the right to make changes to the Services without notice, at any time and for any reason.
    5. We do not review or approve Your Website before it goes live and as such, we reserve the right to refuse or remove any content from Your Website or remove Your Website entirely, if in our sole discretion we deem it in breach of any of our Terms and Conditions or Acceptable Use Policy.
    6. The Services are offered with no exclusivity and we reserve the right to offer our Services to third parties who may be your competitors.
  2. Fees and Term

    1. You agree to pay the fees applicable to the Package you purchase, as further set out in our General Terms and Conditions. Package Tariffs can be found at
    2. All Packages can be purchased on a ‘pay as you go’ basis whereby you pay monthly and can cancel at any time. Alternatively, you can purchase a Package by way of a single up front payment for either one, two or three years Service. Where you pay upfront, you may cancel the Services at any time by giving us at least 30 days notice. No refunds will be given on any Packages purchased.
    3. Our 30 day money-back guarantee is not available where you have selected to pay on a 'pay as you go' basis.
    4. It is possible to upgrade your Package at any time. You may only downgrade your Package after expiry of the current applicable minimum contract period.
  3. Customer Rights and Obligations

    1. You agree (a) to comply with all Applicable laws; (b) to provide Your Website with a provider identification that meets the necessary legal requirements; (c) to ensure that any content you upload to Your Website or otherwise make available does not (i) in any way infringe the rights of third parties; (ii) violate Applicable Laws; (iii) violate the provisions of the General Terms and Conditions or any Service Specific Terms and Conditions or our Acceptable Use Policy or any other policies we have in force from time to time.
    2. You must not reproduce, sell, licence or otherwise exploit all or any part of this Service without our prior written consent.
    3. You agree to continuously review Your Website for ongoing compliance with Applicable Laws. If we receive a complaint that Your Website breaches Applicable Laws or any third party rights, then we have the right, at our sole discretion, to suspend, terminate or take down Your Website for such a period as we deem necessary for you to make changes to ensure that Your Website is compliant.
    4. Any text or documentation including but not limited to any general terms and conditions of trade, data protection declarations and other texts with legal content are not created by Fasthosts for you. You shall assume sole responsibility for the completeness and correctness of the legal texts uploaded to Your Website.
    5. You agree not to reverse engineer, decompile, attempt to bypass or otherwise use the Services in any way in which it is not intended. You agree not to utilise any scraper, spider or other automated means to monitor or access the Services.
  4. Indemnities

    1. You agree to indemnify and hold us (and any of our parent or subsidiary companies) harmless on demand against any and all claims, demands, fees, costs or liabilities from any party arising out of or in connection with (a) your breach of these Service Specific Terms and Conditions or the documents referred to within it; (b) your violation of any Applicable Laws; (c) your violation of any rights of a third party (including without limitation infringement of any intellectual property rights); and (d) where relevant, any aspect of a transaction between you and your customers who may use Your website, including but not limited to refunds, chargebacks or fraudulent transactions. In order to mitigate any damage done by any such claims we reserve the right (to be exercised at our sole discretion) to take down or suspend Your Website until such claims have been resolved.
  5. Intellectual Property

    1. The intellectual property rights in the Services and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible as part of the Packages (‘Content’) are owned by us and our licensors.
    2. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world.
    3. We grant to you a non-exclusive, non-transferrable licence to use the Content for the sole purpose of and only to the extent necessary to enable you to make use of the Services in accordance with these Service Specific Terms and Conditions and any other applicable terms and conditions. This licence shall terminate automatically upon the expiry of a Package subscription or in the event either party terminates such Package subscription.
    4. You warrant and agree that all content you upload to Your Website belongs to you, or you have all applicable permissions and rights to use such content in place). In order for us to provide the Services, you grant to us a non exclusive, transferable, royalty free worldwide right to use your content to the extent necessary to enable us to provide the Services to you during the term of this Agreement.