Support0333 0142 700

Sales 0808 1686 777

We welcome your feedback to help us to continue to provide our customers with the best possible experience.

Follow us on:

Support

24/7 Support helpline +44 (0)333 0142 700
Visit support website www.fasthosts.co.uk/support

Sales

Sales freephone helpline +44 (0)808 1686 777
Email sales sales@fasthosts.co.uk

Please note: The Sales Team are unable to respond to Technical Support, Account Closures or Billing requests.

Press contact

Call press contact +44 (0)333 0142 704
Email press contact press@fasthosts.co.uk

Please note: Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes.

Stay safe online

For security reasons please DO NOT transmit details of any credit/debit card using any of the following methods as the security cannot be guaranteed:

  • By fax
  • Through the post
  • Via any electronic means e.g. email, chat, social media
  • In support tickets

Please use your customer control panel for managing credit/debit cards.

Domain owners (Registrants)

If your domain name is shown as being on the LIVEDOMAINS tag when doing a WHOIS query via www.nic.uk this confirms that Fasthosts Internet Limited are the registrar for your domain name.

If you do not currently hold an account directly with Fasthosts:

You will receive a response to your enquiry or complaint within the next 3 working days.

Domain release process

f you have purchased a domain through one of our resellers and are experiencing issues contacting them, please follow our domain release procedure

Need to contact our switchboard?
call +44 (0)1452 541 285

Report misuse

To report suspected misuse of Fasthosts' systems, including email spam, please follow our guidelines.

Copyright / Trademark infringement

To report suspected copyright or trademark infringement, please submit your complaint.

Closing an account or package

You can request closure of your account, or any services by calling our dedicated cancellation team. Our cancellations team are available by phone, Monday to Friday 8:00am to 6:00pm by calling 01452 561858. You must ensure you have your account password before calling us.

Further information

Closing an account or package

You must ensure you have full and up to date backups of any data before submitting a closure request. When an account is cancelled, your website and any email addresses associated with the domain name(s) on your account will stop working. Any data associated with that hosting package (including web pages, databases, e-mail configuration and storage) will be permanently deleted from our servers.